The effect of the emergency shift to virtual instruction on student team dynamics

In spite of the sudden onset of the COVID-19 pandemic, many instructors who used team-based pedagogies shifted them online rather than suspending them entirely, but with limited time and resources. To examine the difference in team dynamics and outcomes for courses in Spring 2019 and Spring 2020 of over 1500 first-year engineering students per semester, Wilcoxon signed-rank tests and random forests method were used. Results show that students reported less improvement in team-member effectiveness, lower psychological safety, and less satisfaction in the semester with the emergency transition. However, students also reported lower conflict. The most important factor predicting project grades shifted from 'Interacting with teammates' to 'Having relevant knowledge, skills, and abilities' amid the emergency shift, accompanied by a reduction in team interdependence. In spite of the collection of data during an emergency transition, the foundation of face-to-face interaction before moving to virtual cooperation represents a useful contribution to research that has focused exclusively on virtual learning circumstances.

THE CONSEQUENCES OF THE COVID-19 PANDEMIC IN BRAZILIAN FUNDAMENTAL RIGHTS: DOES THE "NEW STANDARD" REQUIRE A "NEW CITIZENSHIP"?

Objective: The present article is the result of a research that has as it's goal the analysis of some of the consequences of the COVID-19 pandemic related to the Fundamental Rights, which resulted in what has been called "a new vision for citizenship" and "the new normal" within Law. All this within the current social parameters and the clear necessity of preservation of both the health and the lives of Brazilian citizens. Methodology: To serve these demands, the utilized methodology was bibliographic review, searching in legislation, articles, books and more, seeking critical reflection to compile the current understanding of the theme. The deductive hypothetical method was chosen for the composition of a valid and relevant theoretical basis. Results: The verified results were that the current pandemic scenario has reinforced what was expected: The 21st century citizen cannot remain ignorant of the basic knowledge of citizenship, of their personal guarantees and especially of their moral, legal and democratic duties. It's a fact that the more educated a group is about their duties, the more civilized they become, and therefore becoming conscious of their protagonist role in conducting the state. As such, we can affirm that Citizenship avoids conflicts, establishes tolerance and respect within collectivity and provides to each citizen the ability to act and react within abnormal situations. That is exactly what has been experienced through the campaigns to fight COVID-19, a reflection of the behavior of each individual for the benefit of society. Contributions: The contribution of the research resides in the evolution of the study on the consequences of the Covid-19 pandemic for s new vision of citizenship, fruit of this "new normal" to which all of mankind had to adapt, having direct repercussions in the dominion of Fundamental Rights. © 2023, Centro Universitario Curitiba - UNICURITIBA. All rights reserved.

Personality traits and conflict management styles via job performance in higher education

PurposeThis study aims to examine the direct and indirect relationships between Personality Traits (PTs) and Conflict Management Styles (CMSs) through Job Performance (JP) in Pakistan.Design/methodology/approachThis is a quantitative study that employed a survey questionnaire to collect cross-sectional data from academic leaders of Pakistan's Higher Education Institutes (HEIs). The researchers derived this study's findings from 320 useable responses.FindingsThe authors used a Structural Equation Model (SEM) which shows a positive and significant effect of agreeableness on Integrating Styles (IS), Avoiding Styles (AS), Obliging Styles (OS), Compromising Styles (CS) and Dominating Styles (DS). Extraversion has a positive and significant effect on IS, OS, DS and CS. Emotional Stability (ES) is the positive and significant predictor of IS, AS, OS and CS. The conscientiousness trait has a positive and significant effect in predicting IS, OS, DS, CS and AS. Likewise, openness has a positive and significant effect on IS, OS, DS and CS. On the other hand, extraversion and openness have a negative and insignificant effect on AS. Finally, amongst HEIs' academic leaders ES is the negative and insignificant predictor of DS.Practical implicationsThis study's findings offer additional insights into understanding the direct and indirect connections between PTs and CMSs through JP. These support the development of effective policies and organizational arrangements to resolve and manage conflict and employee behaviours. Finally, through another contribution of empirical evidence, these findings further enrich the worth of the literature.Originality/valueThis study's findings provide both, directly and indirectly, the original contributions of Pakistan's HEIs' academic leaders PTs and CMSs.

Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers

Purpose: Since the start of the COVID-19 pandemic, one dark social-media phenomenon in particular has experienced a significant rise: consumer-to-consumer (C2C) conflicts, i.e. consumers who verbally attack each other in response to COVID-19 service failures. The aim of this paper is to uncover the sources of such conflicts and to gain an insight into the corresponding conflict moderation strategies that international brands adopt. Design/methodology/approach: The methodology consists of non-participatory netnographic observations of 13 national, international, and global online brand communities (OBCs) on Facebook. The authors use purposeful sampling to collect relevant data on conflict sources and brand moderation strategies during COVID-19 service failures and a hybrid approach to thematic analysis to derive distinct themes from these data. Findings: The paper identifies five C2C conflict sources: brand attack, brand dissatisfaction, brand skepticism, brand contention and brand defense;these are then classified as having either an individualistic (self-oriented) or collectivistic (other-oriented) orientation. The authors also uncover several moderation strategies: non-engaging, automated, bolstering, asserting (direct, indirect) and informing (factual, empathetic, apologetic), which are broadly categorized into two levels based on their passive vs active approach and authoritative vs cooperative orientation. The paper further highlights that brands adapt their moderation strategies to specific sources of C2C conflicts, thereby producing a range of OBC outcomes. Practical implications: The study's empirically informed framework comprising sources of undesirable conflicts and brand moderation strategies offers a practical tool that can aid marketing managers in nurturing civil C2C engagement and interactive behaviors in their OBCs. By adopting our framework, brand and marketing practitioners can tailor their communication strategies toward different sources of C2C conflict and minimize their adverse consequences, thus, fostering an overall constructive OBC engagement. Originality/value: The authors offer a novel framework to international marketing research, consisting of C2C conflict sources and corresponding moderation strategies that take place in response to service failures during the COVID-19 pandemic. These insights, in turn, inform international marketers about new ways of transforming the dark side of OBCs into a source of competitive advantage based on real-world brand practice. © 2023, Emerald Publishing Limited.

Healthcare workers' survival in times of COVID-19: The need for social dialogue

Healthcare workers were more than essential during the COVID-19 pandemic, a fact that is recognized by societies the world over. However, in many countries, healthcare workers are not satisfied with their working conditions, which has resulted in frequent protests and strikes. One such country is Spain. How can the theory of social dialogue contribute to explaining and improving healthcare workers' conditions during a healthcare crisis such as this one? In this paper, we aim to explore what it is really like for healthcare professionals working under these challenging circumstances, and link their experience to the theory of social dialogue in order to engage in a double process of contribution: from practice to theory and vice versa. In order to do so, we first explore the real-world problems encountered by professionals, focusing particularly on cases in Spain, before reviewing theoretical approaches to the study of social dialogue in organizations, an area that has received very little attention in the revised academic literature. Finally, we show how constructive social dialogue can be an effective tool for improving working conditions for healthcare workers.

Contemporary Trends in Conflict and Communication: Technology and Social Media

Contemporary Trends in Conflict and Communication: Technology and Social Media examines the myriad ways conflict communication occurs in mediated spaces, whether through social media platforms such as Twitter, Facebook, and Instagram, on private social enterprise spaces, or through formal online dispute resolution (ODR) technologies. We were experiencing the increase of conflict communication in hybrid spaces prior to the COVID-19 pandemic, yet the global lockdown that shifted everyone to remote teaching, learning, and working heightened our attention to the impact of technology and social media on conflict dynamics. While social media is often implicated in the spread of alternative facts, false news, and intimidation, technology and new media also have the capacity to enhance and transform conflict communication in education, workplace, and socio-political settings. The contributors to this volume showcase cutting-edge research that helps us make sense of the times we are living in and is organized in three sections: (1) Using technology to promote dialogue and collaboration, (2) Conflict communication on social media, (3) Online conflict management in education, training, and practice. This collection is relevant to scholars of conflict studies as it highlights key trends and areas for future research to improve conflict communication, dialogue, and collaboration and proposes ideas for using technology and social media to transform and connect rather than polarize and divide. Examines how to promote dialogue and collaboration using social media and technology Reviews lessons learned for online training in mediation and dispute resolution Includes scholars and practitioners of conflict management across the globe. © 2022 Walter de Gruyter GmbH, Berlin/Boston. All rights reserved.

Web-Based, Interactive, Interest-Based Negotiation Training for Managing Conflict in Isolated Environments: Opportunistic Study With an e-Survey.

BACKGROUND: Effective negotiation in relationships is critical for successful long-duration space missions; inadequate conflict resolution has shown serious consequences. Less desirable forms of negotiation, including positional bargaining (eg, negotiating prices), can exacerbate conflicts. Traditional positional bargaining may work for simple, low-stakes transactions but does not prioritize ongoing relationships. High-stakes situations warrant interest-based negotiation, where parties with competing interests or goals collaborate in a mutually beneficial agreement. This is learnable but must be practiced. Refresher training during conflicts is important to prevent out-of-practice crew members from using less effective negotiation techniques. Training should be self-directed and not involve others because, on a space mission, the only other people available may be part of the conflict. OBJECTIVE: We aimed to develop and test an interactive module teaching principles and skills of interest-based negotiation in a way that users find acceptable, valuable for learning, and enjoyable. METHODS: Using a web-based, interactive-media approach, we scripted, filmed, and programmed an interest-based negotiation interactive training module. In the module, the program mentor introduces users to "The Circle of Value" approach to negotiation and highlights its key concepts through interactive scenarios requiring users to make selections at specific decision points. Each selection prompts feedback designed to reinforce a teaching point or highlight a particular negotiation technique. To evaluate the module, we sought populations experiencing isolation and confinement (an opportunistic design). This included 9 participants in isolated, confined environments in the Australian Antarctic Program and the Hawai'i Space Exploration Analog and Simulation Mars simulation, as well as a subset of people who self-identified as being isolated and confined during the COVID-19 pandemic. Feedback was collected from participants (n=54) through free-response answers and questionnaires with numerical scaling (0=strongly disagree to 4=strongly agree) at the end of the module. RESULTS: In total, 51 of 54 (94%) participants found the activity valuable for learning about conflict management (identified by those who selected either "somewhat agree" or "strongly agree"), including 100% of participants in the isolated and confined environment subset (mode=3). In total, 79% (128/162) of participant responses indicated that the module was realistic (mode=3), including 85% (23/27) of responses from participants in isolated and confined environments (mode=3). Most participants felt that this would be particularly valuable for new team members in an isolated, confined environment (46/54, 85% of all participants, mode 4; 7/9, 78% of the isolated and confined environment subset, mode 3) as well as veterans. CONCLUSIONS: This module offers a self-directed, consistent approach to interest-based negotiation training, which is well received by users. Although the data are limited due to the opportunistic study design, the module could be useful for individuals in isolated and confined environments and for anyone involved in high-stakes negotiations where sustaining relationships is essential.

GENDER CONFLICT AS A FACTOR OF GLOBAL TECHNOLOGICAL INEQUALITY: MODELLING AND CONFLICT MANAGEMENT THROUGH THE ANALYSIS OF WOMEN'S PARTICIPATION IN SCIENCE

Purpose: The paper aims to explore gender conflict as a factor of global technological inequality from a modelling and conflict management perspective through an analysis of women's participation in science. Design/methodology/approach: A review of the existing research literature has shown that there is an insufficient scientific basis for identifying the extent of gender conflict as a factor of global technological inequality through an analysis of women's participation in science. Statistical data analysis is used to fill the identified gap in the scientific knowledge system. The countries chosen for study are those with the largest gender gaps and technological inequalities in terms of women's participation in science and knowledge-intensive industries as well as in R&D. Findings: The chapter reviews the factors that make the case, from an academic perspective, for the technological inequalities and gender gaps in the world leading to global employment conflict. The field of education encom-passes numerous interrelated aspects, ranging from the level of demand and supply of educational opportunities to the access and delivery of education. These aspects also relate to the quality of teaching and the learning process, the effectiveness of the education system, individual learning outcomes, and the impact of education on the development and well-being of the individual, the community and the country as a whole. Scientific researchers make an important contribution to improving the quality of the education system: scientific research produces new knowledge further implemented through the education system. Such knowledge can improve people's lives. Research is often carried out in universities, but also in the commercial sector, particularly in high-tech companies (Research and Development). Originality/value: Education has been proven to be one of the resources that provide people with equal opportunities in life. Integrating a gender perspective into education includes assessing and promoting gender equality in learning opportunities available to men and women throughout their lives, especially during compulsory education. The gender approach also includes assessing the fairness of the delivery of educational services (such as training, management and course content). © 2022 by Irina M. Khil, Albina A. Chuprova, Gyulnaz E. Adygezalova and Arina S. Chueva.

Governing contingencies by proxy: a governmentality approach on social supports in Istanbul under mutual uncertainty

Contingencies comprise immediate possibilities and aleatory interactions in the form of calculated responses to mutual uncertainties. While contingencies are critically important to governmental policies, yet they have been rarely considered in social analysis. The aim of this study is to analyze how the Covid-19 pandemic as a crisis has been governed both against and through contingencies by investigating the social support measures initiated by the Turkish government and the Istanbul Metropolitan Municipality (IMM). We gathered empirical data qualitatively from 12 in-depth interviews with the officers of local government and NGOs, supplemented by official documents. We found that contingencies are produced and become residual through configurational interdependencies, such as competition between the central and local government, unemployment, inadequate support, standardization, path dependency, and lack of diversification in need assessment. This study revealed that governmental practices are governed through contingent possibilities and interactions under mutual uncertainty and the politics of crisis management and conflict between local and central authority changed social support mechanisms. [ FROM AUTHOR] Copyright of Turkish Studies is the property of Routledge and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)

TECHNOLOGICAL DISCRIMINATION OF EMPLOYEES AMID THE COVID-19 PANDEMIC AND IN THE POST-PANDEMIC PERIOD: LABOUR CONFLICTS OF EXPRESS DIGITALIZATION AND THEIR SOLUTIONS

Purpose: This chapter aims to test the existing argument in favour of technological discrimination of employees amid the COVID-19 pandemic and the post-pandemic period from the position of labour conflicts between express digitalization and their solutions. Design/methodology/Approach: The review of the existing sources of research literature shows that their scientific basis for building a clear idea of labour conflicts between express digitalization and their solutions is not suf-ficient. To fill this gap in the system of scientific knowledge, we use the method of comparative analysis of statistical data. The research objects are the level of technological revolution, level of digitalization, and level of unemployment in the United States and several other countries. Findings: The results of the research show that digitalization has a large impact on employment and the labour market;in particular, it is a precondition of not only new opportunities for creating new jobs but also increasing the cur-rent level of unemployment. Still, it should be noted that the data on the impact of digitalization on the creation of new jobs are rather contradictory. Originality/Value: It is proved that express digitalization leads not only to the emergence of labour conflicts at the level of companies but also to a large level of unemployment around the world. © 2022 by Irina S. Bagdasaryan, Andrey G. Golovko, Emil E. Barinov and Mikhail Y. Ponezhin.

MODELLING OF CONFLICT IN THE LABOUR MARKET UNDER THE CONDITIONS OF AUTOMATIZATION BASED ON ROBOTS, BIG DATA AND AI: THE SPECIFICS OF TECHNOLOGICAL INEQUALITY OF COUNTRIES AND CONFLICT MANAGEMENT

Purpose: This chapter aims to study the modelling of conflict in the labour market in the conditions of automatization based on robots, Big Data and artificial intelligence (AI) from the position of countries' inequality and conflict management. Design/Methodology/Approach: It is determined that scientific literature has not formed the sufficient scientific and practical basis for determining the level of technological inequality of countries in the labour market in the conditions of automatization based on robots, Big Data and AI. The research objects are countries with the highest level of technological inequality from the position of automatization based on robots, Big Data and AI. Findings: This chapter performs an overview of the factors of technological inequality of countries, which leads to the global conflict on the labour market in the conditions of automatization based on robots, Big Data and AI. It is supposed that using the technology and methods of the system of engineer-ing knowledge within conflict management it is possible to find a non-stand-ard solution, which ensures better optimization. A complex technical method proves its rationality and opens the perspectives for further development of the methodology and integration of the systems of knowledge on conflict manage-ment;still, from the position of conflict in the labour market in the conditions of automatization, there are not enough means of conflict management that could neutralize or partially solve such global conflict. Originality/Value: It is proved that full automatization is a price paid by humans for prospering, while it is expected that new technologies will increase productivity and income. This will lead to the dismissal of certain employees and bankruptcy of the existing companies and productions, which is not that important for many large employers. For most employees, this is a conflict against the background of automatization, which leads to worse consequences for them. © 2022 by Konstantin V. Vodenko, Irina S. Bagdasaryan, Daria O. Tyurina and Galina B. Vlasova.

CONFLICT OF TRADITIONS AND INNOVATIONS AS A SOURCE OF GLOBAL TECHNOLOGICAL INEQUALITY: SOCIAL CONSEQUENCES OF THE INNOVATIVE DEVELOPMENT OF THE ECONOMY AND THE BASICS OF CONFLICT MANAGEMENT

Purpose: The purpose of this chapter is to scientifically verify the credibility (prove or disprove) the existing argument for the global technological inequality within the conflict of traditions and innovations, as well as from the perspective of social consequences of the innovative development of the economy and the basics of conflict management. Design/methodology/approach: A review of existing sources of research literature has shown that they formed an insufficient scientific basis for determining the essence and scope of social consequences of the innovative development of the economy and the basics of conflict management in terms of global technological inequality. The method of comparative analysis of statistical data over time is used to fill the identified gap in the scientific knowledge system in this chapter. The top 10 countries of the world, which are characterized by the highest level of the innovative development of the economy, were chosen as the objects of study. Findings: This chapter presents a review of facts determining that there are arguments for the conflict of traditions and innovations against the backdrop of global technological progress from a scientific perspective, a conflict that has social consequences for the innovative development of the economy and the basics of conflict management. Today, the protection and promotion of national interests are being increasingly determined by digitalization as the primary function of diplomatic services. For example, cybersecurity affects national security;web platforms support the economic well-being of citizens and companies;the Internet contributes to the development of healthcare, education and other essential social services, especially during the crisis caused by the COVID-19. Originality/value: It is expected that wide introduction of high technologies in developed countries will reduce the competitive ability of currently less indus-trialized economies of Asia and Africa in terms of cost of labour, will increase the technological gap between them and developed countries that will diversify their economies and create more jobs. In the past, countries such as China, Mexico, Brazil and several Asian countries were climbing the income ladder, transferring labour force and capital from the relatively inefficient agricultural economy to the more efficient products and services. Today, there are fears that high technologies and Industry 4.0 will revolutionize these conventional development processes, making a thorny path even more thorny, and will lead to conflicts of traditions and innovations as a source of global technological inequality. © 2022 by Alexey V. Tolmachev, Olesya A. Meteleva, Evgeniy B. Luparev and Elena V. Epifanova.

TECHNOLOGICAL LEAP AMID THE COVID-19 PANDEMIC AND IN THE POST-PANDEMIC PERIOD: DIGITAL DEPRIVATION OF SERVICES, SOCIAL CONTRADICTIONS AND CONFLICT MANAGEMENT

Purpose: The purpose of this paper is to scientifically test the credibility (proof or refutation) of the existing argument for a technological leap in the COVID-19 pandemic and the post-pandemic period. Design/Methodology/Approach: The conducted review of existing sources of research literature showed that they have formed an insufficient scientific background for a clear understanding of digital deprivation of services, social contradictions and conflict management as components of technological leap amid the COVID-19 pandemic and in the post-pandemic period. To fill the identified gap in the system of scientific knowledge, this work uses the method of comparative analysis of statistical data. Some countries of the world, the EU countries and the United States, which are characterized by the largest population and the largest contribution of investments to the digitalization of value chains and the development of innovations, were selected as objects for this study. Findings: Research has shown that rapid digitalization is impacting all aspects of life, including not only how value is created and exchanged, but also how we interact, operate, purchase and receive services. In this process, data and its international flows are becoming increasingly important for development. The usual digital gap associated with connectivity, reflecting significant differences between and within countries in readiness to use the power of data, is exacerbated by what might be termed the data gap. Countries with limited opportunities to transform digital data into digital analytics and entrepreneur-ial opportunities, and to use them for economic and social development, are obviously at a disadvantage. Originality/Value: Digital data have been proven to be one of the top stra-tegic assets for creating both private and public value. Our ability to meet the Sustainable Development Goals (The 2030 Agenda for Sustainable Development, 2015) depends a lot on how these data are applied. The idea of sustainable development arose, as it is known, for overcoming significant fluctuations in the positive transformation of society, and for the alignment in the pace and results of the transition of various countries to the post-industrial scenario of progress. There are many obstacles on the path of sustainable development, which hinder the transition to this vector of transformation. First, the gap in economic and social development between the countries of the ‘golden billion' and many other countries has not been reduced. Second, the digital gap continues to deepen. But a new and extremely threatening danger on the path to the transition to sustainable development has become the global crisis caused by the COVID-19 pandemic that emerged in early 2020 and is still ongoing. Determining the right course for the future is a difficult task, but its solution cannot be postponed. Data are multidimensional, and their use has an impact not only on trade and economic development but also on human rights, peace and security. In addition, measures should be taken to reduce the risk of misuse and unauthorized use of digital data by states, non-states or the private sectors to avoid the possibility of global social conflict. © 2022 by Anastasia A. Sozinova, Elena N. Makarenko, Elena Y. Zolochevskaya and Evgeny N. Tishchenko.

TECHNOLOGICAL INEQUALITY AS A BARRIER TO ‘MARKETS OF TOMORROW': THE CONFLICT OF INTERNATIONAL TRADE AND THE PROMISING DIRECTIONS OF CONFLICT MANAGEMENT

Purpose: This chapter aims to address the problem and explore the process of creating the new ‘markets of tomorrow' from the perspective of the technological inequalities arising in this context and leading to conflicts in international trade, thus prompting the creation of promising areas of conflict management. Design/methodology/approach: The study is carried out using the compara-tive analysis methods through the review of analytical data, as well as using the qualitative structural and logical analysis method. Findings: This chapter reviews the factors that determine the benefits and limits of participating in the creation of the new ‘markets of tomorrow' in some of the world's countries. Prospects and recommendations are identified to prevent or partially mitigate the technological inequalities constituting a barrier to the creation of new ‘markets of tomorrow', provoking conflict in international trade and promoting the development of promising areas of conflict management. Originality/value: The results of the study generally supported the assumption that recovery from the economic downturn associated with the COVID-19 pan-demic requires a comprehensive and sustained economic transformation capa-ble of delivering economic growth that would contribute to the broader social and environmental goals to be achieved over the coming decade. Implementing such a transformation will require the active creation of ‘markets of tomor-row' through a creative combination of disruptive technological and socio-institutional innovations. The aim is not only to produce more or in a better way but also to transform economies by creating new technological and institutional systems that can address some of today's most pressing social problems, in particular to mitigate technological inequalities and prevent conflicts from developing. © 2022 by Adam U. Albekov, Svetlana S. Galazova, Ruslan G. Nepranov and Svetlana A. Litvinova.

Irrational dimensions of the corona crisis

This article in the journal Group. Interaction. Organization refers to how the Corona crisis affects the collective ability to act and whether we as a society can learn something from it. The starting point is the thesis that such a crisis as we are currently experiencing leads to a revival of old archaic and collectively potent patterns of behavior. In addition an increasing social polarization can be observed, necessitating appropriate social interventions. Whether and how societal learning processes can be designed in this respect is discussed at the end of the article. (PsycInfo Database Record (c) 2023 APA, all rights reserved) Abstract (German) Dieser Beitrag in der Zeitschrift Gruppe. Interaktion. Organisation widmet sich der Frage, wie sich die Corona-Krise auf die kollektive Handlungsfahigkeit auswirkt und ob wir als Gesellschaft daraus etwas lernen konnen. Der Ausgangspunkt ist die These, dass so eine Krisenerfahrung, wie wir sie aktuell erleben, dazu fuhrt, dass alte archaische und kollektiv wirksame Verhaltensmuster verstarkt zum Vorschein kommen. Zudem ist zu beobachten, dass es zu gesellschaftlichen Polarisierungen kommt, die wiederum entsprechende soziale Interventionen erforderlich machen. Ob und wie hier gesellschaftliche Lernprozesse gestaltet werden konnen, wird am Ende des Beitrags diskutiert. (PsycInfo Database Record (c) 2023 APA, all rights reserved)

Incivility and Dysfunction in the Library Workplace: A Five-Year Comparison

The purpose of this study was to explore the internal library workplace incivility, conflict, and dysfunction which currently exist and identify five-year trends as compared to the results of the study conducted by Henry et al. (2018). Areas of bullying, cyber bullying, mobbing, cyberloafing, and emotional intelligence were explored in addition to the impact of COVID-19 on incivility. The data represents both quantitative and qualitative feedback from 643 library employees through a self-reporting survey distributed by the authors through listservs. Findings indicate since 2017 library workplace dysfunction, cyberloafing, and bullying behaviors have increased while mobbing and emotional intelligence have declined. © 2022 The Author(s). Published with license by Taylor & Francis Group, LLC.

Nurse Burnout in Hospice and Palliative Care: A Scoping Review

Burnout in hospice and palliative care nurses is a growing issue, especially in light of the COVID-19 pandemic. However, few studies have focused specifically on burnout in this population. A scoping review was undertaken to identify what is known about burnout among hospice and palliative care nurses, and to unify disparate findings. Analysis of eight articles revealed three overarching categories: personal factors, organizational/workplace factors, and nursing professional development factors. Each category was then divided into three cross-cutting subcategories: contributory and noncontributory factors, mitigating factors, and workplace issues. Recommendations for individuals include self-care as well as self-awareness of intrinsic characteristics that can predispose one to burnout. Within the workplace, leaders are challenged to support evidence-based practice and ongoing education. Role modeling positive communication skills, effective conflict mitigation, responsiveness, promotion of equity, and workplace commitment also help to create a culture of wellness. Nursing professional development may aid in resilience-building, and promotion of self-efficacy, self-confidence, and assertiveness. Although all identified recommendations were derived from the literature, no interventional studies have been conducted to test the effects of suggested interventions. Future research should include interventional studies as well as qualitative research to capture nuanced experiences of burnout in hospice and palliative care nurses.

Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda

Purpose: The purpose of this study is to map the intellectual structure of the research concerning conflict and conflict management in virtual teams (VT), to contribute to the further integration of knowledge among different streams of research and to develop an interpretative framework to stimulate future research. Design/methodology/approach: A data set of 107 relevant papers on the topic was retrieved using the Web of Science Core Collection database covering a period ranging from 2001 to 2019. A comparative bibliometric analysis consisting of the integration of results from the citation, co-citation and bibliographic coupling was performed to identify the most influential papers. The systematic literature review complemented the bibliometric results by clustering the most influential papers. Findings: The results revealed different intellectual structures across several types of analyses. Despite such differences, 41 papers resulted as the most impactful and provided evidence of the emergence of five thematic clusters: trust, performance, cultural diversity, knowledge management and team management. Research limitations/implications: Based on the bibliometric analyses an interpretative research agenda has been developed that unveils the main future research avenues. The paper also offers important theoretical contributions by systematizing knowledge on conflict in identifying VTs. Managerial contributions in the form of the identification of best practices are also developed to guide conflict management in VTs. Originality/value: The uniqueness of this paper is related to its effort in studying, mapping and systematizing the knowledge concerning the topic of handling conflicts in VTs. Considering the current contingencies, this research is particularly timely. © 2022, Andrea Caputo, Mariya Kargina and Massimiliano Matteo Pellegrini.

Conflict in virtual teams: a bibliometric analysis, systematic review, and research agenda

Purpose>The purpose of this study is to map the intellectual structure of the research concerning conflict and conflict management in virtual teams (VT), to contribute to the further integration of knowledge among different streams of research and to develop an interpretative framework to stimulate future research.Design/methodology/approach>A data set of 107 relevant papers on the topic was retrieved using the Web of Science Core Collection database covering a period ranging from 2001 to 2019. A comparative bibliometric analysis consisting of the integration of results from the citation, co-citation and bibliographic coupling was performed to identify the most influential papers. The systematic literature review complemented the bibliometric results by clustering the most influential papers.Findings>The results revealed different intellectual structures across several types of analyses. Despite such differences, 41 papers resulted as the most impactful and provided evidence of the emergence of five thematic clusters: trust, performance, cultural diversity, knowledge management and team management.Research limitations/implications>Based on the bibliometric analyses an interpretative research agenda has been developed that unveils the main future research avenues. The paper also offers important theoretical contributions by systematizing knowledge on conflict in identifying VTs. Managerial contributions in the form of the identification of best practices are also developed to guide conflict management in VTs.Originality/value>The uniqueness of this paper is related to its effort in studying, mapping and systematizing the knowledge concerning the topic of handling conflicts in VTs. Considering the current contingencies, this research is particularly timely.